Keys Select by Lemon Tree Hotels, Kochi

Excellent Location & Exceptional Staff – But Some Key Issues Need Attention We recently stayed at this hotel with our extended family, booking four rooms for ten days. Overall, it was a very good experience, and I would still recommend this hotel – especially because of its excellent location and outstanding staff. Positives: The rooms offered stunning views, facing the highway with distant backwaters and the island bridge in sight. We thoroughly enjoyed watching the early morning trawlers heading out to fish and the continuous flow of traffic crossing the bridge – it made for a unique and calming experience. The hotel staff were easily the highlight of our stay. The restaurant team, in particular, deserves a special mention. The cook, Ashwin, prepared delicious omelettes each morning with care and consistency. The main waiter, also named Aswin, was truly exceptional – attentive, helpful, and always willing to go the extra mile. He even personally helped deliver breakfast to my elderly mother’s room when she couldn’t make it to the restaurant. Staff like him are rare, and I honestly believe he deserves a promotion to head waiter. Concerns: However, there were several issues that impacted our overall satisfaction: 1. Air Conditioning: This was our biggest concern. The ACs in all four rooms never worked properly throughout our stay. We had to call reception every single day to get them fixed, which became frustrating. 2. Access Road: The narrow side street leading from the main road to the hotel entrance is in urgent need of repair. The steep pavement and broken concrete blocks posed a real safety hazard, especially for elderly or less-mobile guests. Taxis and rickshaws frequently got stuck or skidded, which was dangerous and unsettling. Given that our community books 20+ rooms annually for religious events, this issue must be addressed immediately or we may have to reconsider future bookings.

They allowed us to check in earlier than expected which really helped us as were really tired. The breakfast, lunch and dinner buffets were worth every penny! Such a great location and brilliant views of the river. The staff were very helpful at all times.

Good reception Polite staff Comfy rooms Clean washrooms

Good.

Ok.